Interaction Designer

Overview

In this role you will champion user-centred design within HMRC, shaping end-to-end services that meet real user needs. You’ll collaborate with policy, research, design, product, and tech teams to create accessible, user-friendly experiences. Your work will be grounded in evidence from research and testing prototypes with users. This is a chance to influence digital public services at scale in a collaborative, government-driven environment.

Pay / Benefits

Flexible and hybrid working
Generous leave (25–30 days)
Civil Service Pension scheme contributions
Coaching and development
Family friendly policies
Supportive inclusion environment

Responsibilities

Create prototypes using the government prototyping toolkit to test ideas with users and iterate
Map user journeys and visualise design problems
Build strong stakeholder relationships and influence design quality
Facilitate the design process through research, pairing with developers, workshops, and communicating decisions
Collaborate with the team to turn concepts into user-centred services
Engage with design communities and provide feedback to peers
Pursue learning and improvement through colleague and business feedback

Key requirements

Designing accessible, user-centred digital services that meet user needs
Using interaction design techniques (sketching, concept development, journey mapping, prototyping)
Creating and testing prototypes at varying fidelities, including HTML/CSS and collaborative prototyping
Working with design systems, pattern libraries, and style guides (e.g., GOV.UK design system)
User research methods and using evidence to inform design decisions
Managing stakeholder needs and expectations, including facilitating difficult discussions

Stakeholder management
Collaborative mindset
Facilitation
Interaction design techniques (sketching, journey mapping, prototyping)
HTML and CSS
Collaborative prototyping with teams

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