Principle Specialist, Product and Technical Services

Overview

In this role you will collaborate with customers and stakeholders to understand and translate product needs into actionable requirements. You’ll implement, configure, and support software solutions in an Agile SCRUM environment, driving issue resolution and user training. You will create and refine user stories, helping the development team deliver value for aviation software products. You’ll work onsite in Winnersh with international travel possible, shaping how customers adopt our solutions.

Pay / Benefits

• competitive salary
• pension scheme with double-matching contributions
• private healthcare
• life assurance & income protection
• annual leave buy/sell options
• employee discounts & flexible benefits platform

Responsibilities

• Understand business and product needs with customers and stakeholders
• Implement and configure software solutions to meet requirements
• Troubleshoot installation, usage, upgrades, and training issues
• Create and communicate requirements/user stories to the development team
• Refine and prioritise user stories based on changing needs
• Provide tier 3 technical troubleshooting support
• Support user acceptance testing when required
• Assist in documenting business and product processes for compliance
• Work within an agile SCRUM development environment

Key requirements

• Experience in a similar role
• Ability to gather and communicate customer requirements
• Collaborative and proactive in customer-facing settings
• Willingness to travel internationally
• Strong verbal and written communication skills
• Experience with technical support and configuration of software solutions

• collaborative
• proactive
• customer-focused
• experience in software solution configuration and support
• knowledge of networks, databases and/or cloud solutions (e.g., AWS)
• familiarity with Agile SCRUM (Master/Owner or team)

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