IT Onsite Support Specialist

Perth Source: WhatJobs

See advert for pay

Overview

In this role you will provide hands-on IT support across the Perth and regional offices, ensuring day-to-day technology runs smoothly. You will work closely with the IT Onsite Support Lead to resolve incidents, support end-user devices and collaboration tools, and guide users with varying technical knowledge. You’ll maintain onsite services, support onboarding/offboarding, and manage meeting room technologies to keep operations efficient. You’ll contribute to service quality and cyber security while promoting a proactive, customer‑focused support culture. This is an opportunity to shape end-user experience through reliable, practical IT delivery.

Pay / Benefits

flexible working arrangements
ongoing learning and career development
collaborative culture
access to digital, AI and cloud technologies
supportive, high-performing team
opportunity to work on infrastructure and regional projects

Responsibilities

Provide 2nd-level support for incidents and service requests related to desktops, laptops, mobile devices, peripherals, OS, Microsoft 365, and collaboration technologies
Deliver client-focused support with clear communication, ownership, prioritisation, and timely resolution or escalation
Provide hands-on deskside support and practical guidance to users with varying technical knowledge
Maintain day-to-day onsite IT services and proactively identify issues affecting users or office operations
Support onboarding, offboarding and user lifecycle activities including equipment preparation and access coordination
Provide proactive support and maintenance for Microsoft Teams Rooms, AV systems and meeting room infrastructure
Complete meeting room health checks and coordinate escalation to internal teams or vendors
Install, configure, test, deploy and support standard hardware/software including device builds and apps
Manage device provisioning, deployment, refresh, replacement, recovery and decommissioning per global standards
Maintain accurate asset/inventory/configuration records in CMDB; coordinate hardware repairs and vendor activities
Record and manage incidents, requests, tasks, asset activities in ServiceNow per ITSM processes
Create, review and maintain Knowledge Base articles to improve self-service and team capability
Identify recurring issues and opportunities to improve service quality and efficiency
Promote cyber security best practices and escalate suspicious activity
Collaborate with regional/global resolver teams and participate in tech deployments and projects
Adhere to governance, safety, and quality obligations and maintain regular onsite presence across offices
Maintain Thrive-driven development through ongoing learning and capability maintenance
Perform other duties as directed by the Company

Key requirements

Qualification in a computing discipline and/or a minimum of 2 years relevant IT support experience
Enthusiastic about IT service delivery and delivering high-quality end-user experience
Broad working knowledge of end-user computing technologies (hardware, OS, peripherals, mobile devices, collaboration tools, productivity apps)
Working knowledge of networking basics (TCP/IP, DHCP, DNS, Wi-Fi, VPN) and basic troubleshooting
High-level competence in Microsoft 365 applications and services (Outlook, Teams, OneDrive, SharePoint, Office apps)
Knowledge of ServiceNow, ITSM processes, and ITIL methodologies
ITIL v4 Foundations Certification (Desirable)
Knowledge of Microsoft Intune, Windows Autopilot, and modern endpoint management (Desirable)
Experience supporting Teams Rooms, AV systems, and meeting room tech (Desirable)
Experience in hardware asset lifecycle management and CMDB processes (Desirable)
Experience supporting enterprise Microsoft 365 environments and digital engineering apps (Desirable)
Current Driver’s Licence