Time & Attendance Coordinator, London LHR

Overview

In this role you will support Heathrow (LHR) operations by ensuring Workbrain-based processes align with payroll, financial, and regulatory requirements. You’ll drive attendance and headcount performance through collaboration with operational teams and standardized processes. You’ll manage onboarding, exceptions, and analytics to inform management on attendance trends and payroll readiness. This position offers a chance to shape station processes and contribute to a large, customer-focused airline.

Responsibilities

• Monitor and update ATW agent exceptions in Workbrain
• Support end-of-month payroll close with payroll and departments
• Oversee new hire recruiting and onboarding processes
• Provide ad hoc statistical analyses on headcount, overtime, and lost time
• Address Workbrain discrepancies with Departmental Leaders; drive corrective actions
• Develop action plans and training for ASMs, team leaders, and agents on payroll/attendance goals
• Oversee local Workbrain initiatives and participate in future digital solutions for station processes
• Communicate attendance-related absences to ensure accurate Workbrain data
• Analyze drivers of lost time and report to management
• Manage shift swaps/trades due to sickness, jury duty, etc., with necessary restrictions
• Prepare attendance-focused communications for employees
• Support gradual return-to-work processes and follow-up discussions
• Handle additional analytics or special projects as required by station management

Key requirements

• Supervisory experience using Workbrain
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Strong knowledge of company policies/procedures and AA programs
• Ability to lead change initiatives with airport, team member, and union teams
• Clear communication across all organizational levels
• Self-motivated, customer-focused, adaptable
• Strong presentation, organization and planning skills
• Ability to manage multiple projects, meet deadlines, and maintain accuracy
• Discretion with sensitive information and high integrity
• Team player willing to work flexible shifts including weekends/bank holidays

• Effective communicator
• Change leadership
• Collaboration with cross-functional teams
• Attention to detail
• Workbrain
• Microsoft Office (Word, Excel, Outlook)

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