Unified Communications and Collaboration Senior Associate

Overview

In this role you will lead the management and optimization of Microsoft 365, Exchange, and unified communications across Rothschild & Co’s global sites. You will collaborate with outsourced IT teams to ensure reliable collaboration platforms and seamless service continuity. You’ll shape rollout activities, maintain documentation, and support telephony and conferencing hardware. Your work directly supports secure, scalable communications that enable cross-border collaboration and client service excellence.

Responsibilities

• Manage Microsoft 365 collaboration and messaging services across sites with outsourced IT support
• Provide senior-level support for Exchange On-Premises/ Online, Enterprise Vault, and CodeTwo
• Administer and evolve Teams, Teams Telephony, SharePoint, and Copilot workloads
• Create and improve internal runbooks and knowledge articles
• Support hardware lifecycle for Teams-related devices and meeting rooms
• Contribute to rollout and adoption of Microsoft 365 capabilities including Copilot
• Lead incident/problem/change management for UC services and root-cause analysis
• Identify opportunities to simplify processes and improve user experience across collaboration services
• Maintain and produce High-Level Design documents and transition-to-service materials
• Assist in design, deployment, and lifecycle management of UC equipment and services
• Coordinate with global IT teams to ensure production readiness for new/changed services
• Support in-house Automated Outlook Signatures system

Key requirements

• Strong knowledge of Exchange On-Premises and Exchange Online including mailbox management and mail flow
• Experience with Enterprise Vault and archive lifecycle management
• Experience with CodeTwo or equivalent signature management tooling
• Solid understanding of Microsoft 365 stack and interdependencies (Teams, SharePoint, OneDrive, Entra ID, Purview, licensing)
• Familiarity with Teams Telephony, Teams Rooms, and associated hardware
• Knowledge of Copilot and Copilot Studio from a support/governance perspective
• Experience with outsourced support providers and global technology teams
• Analytical problem-solving skills and ability to diagnose cross-service issues
• Ability to manage multiple workstreams in a high-pressure, global environment
• ITIL qualification and related incident/change management practices
• MS-900 or equivalent; administrator certifications for M365/Exchange/Teams are advantageous
• Experience with Azure Dynamic Groups and Exchange Dynamic Distribution Groups

• Analytical problem-solving
• Proactive mindset
• Strong stakeholder communication
• Microsoft 365 stack (Exchange Online/On-Prem, Teams, SharePoint, OneDrive)
• Entra ID (Azure AD)
• Copilot and Copilot Studio

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