Manager, Operations - UK

Overview

In this role you lead the Europe/UK supply chain, owning the 3PL partnership to ensure efficient warehousing, order fulfillment, and transport. You’ll monitor KPIs, drive cost efficiencies, and forecast volume with the 3PLs, reporting to the Director of Operations EU/UK. The position involves managing a small Amsterdam-based team and regular travel to Maastricht, Amsterdam, and Peterborough. You’ll shape continuous improvements and respond quickly to market shifts, regulatory changes, and disruptions. This role offers a high-impact opportunity to optimize cross-border logistics and service quality.

Pay / Benefits

• competitive pay
• flexible hours
• generous benefits
• team member activities
• philanthropic efforts
• awards and recognition

Responsibilities

• Own the 3PL partnership across Europe and the UK, coordinating warehousing, fulfillment, and transportation
• Monitor and report KPIs and SLAs to ensure accurate order processing and on-time delivery
• Lead business reviews with 3PLs to identify performance improvements and cost-saving opportunities
• Provide rolling 6-week volume forecasts to 3PLs and assess longer-term trends
• Validate 3PL invoices and support contract renewals and rate negotiations
• Manage and develop a small Amsterdam-based team, defining roles and conducting performance evaluations
• Oversee end-to-end supply chain execution by 3PLs from inbound receiving to final-mile delivery
• Adjust priorities rapidly in response to demand shifts, disruptions, or regulatory changes
• Drive continuous improvement initiatives using data and 3PL capabilities to enhance efficiency and service quality
• Serve as escalation point for critical service failures and coordinate rapid resolution
• Lead and participate in special projects as needed

Key requirements

• 7+ years of experience in supply chain/logistics
• At least 2 years in a management or supervisory role
• Bachelor’s degree in a related field or equivalent experience
• Proven experience managing 3PL relationships across multi-country Europe and UK
• Knowledge of international shipping, customs and EU-UK post-Brexit regulatory environment
• Strong use of performance data (KPIs/SLAs) to drive vendor performance
• Confident in presenting to leadership, hands-on process improvement
• Experience with AI tools for reporting or process improvement is desirable
• Experience with Warehouse Management Systems (WMS) required; SAP familiarity desirable
• Excellent leadership, negotiation, and cross-organizational communication skills
• Strong analytical mindset and data-driven decision making
• Excellent communication across all levels of the organization

• leadership
• negotiation
• analytical mindset
• WMS (warehouse management systems)
• SAP (desirable)
• Microsoft Excel (advanced)

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