Client Solutions Associate - London, February 2027

Overview

As a Client Solutions Associate at FactSet, you will build deep relationships with financial professionals, drive product adoption, and deliver training to ensure smooth onboarding. You’ll translate client needs into actionable solutions using FactSet products and contribute feedback to product development. The role combines finance and technology knowledge to support clients and uphold FactSet’s world-class service. This position offers hands-on training, cross-functional collaboration, and a clear path for career progression.

Pay / Benefits

• Foundational 5-month training program
• Career progression planning and ongoing professional development
• Autonomy in a client-facing role
• Social community: volunteerism, intramural sports, team-building
• Inclusion via business resource groups
• Salary range £43,000–£45,000 for London role

Responsibilities

• Partner with clients to understand their business and investment processes and provide FactSet-based solutions
• Provide support for FactSet applications and create custom models, screens, and automated workflows
• Plan and lead product trainings in client offices and at training seminars
• Build strong client relationships and act as an advocate for client needs to Product Development
• Gather client feedback to inform product improvements and support
• Develop client-focused processes to promote product adoption and reduce churn

Key requirements

• Interest in Finance and/or FinTech
• Client-facing experience in a support role
• Proficiency in learning new technology
• Exceptional verbal and written communication skills
• Ability to build relationships and work in teams
• Strong analytical and problem-solving abilities
• Strong knowledge of Microsoft Office with Excel skills
• Bachelor’s Degree conferred by January 2027

• Client-centric mindset
• Cross-functional collaboration
• Effective communication
• Microsoft Excel
• Microsoft Office
• Technology adaptability

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