In this role you will drive process mapping and requirements to deliver change across business functions. You will collaborate with development and technology teams to identify practical solutions that improve workflows and support transformation initiatives. You’ll document current and future state processes, gather requirements, and translate business needs into delivery outcomes. You will engage with stakeholders, run gaps analyses, and assist with testing and readiness to enable smooth implementation. This is a fast-paced, cross-functional role that shapes how the organisation delivers change and improves the customer journey.
Responsibilities
Map current and future state processes including handoffs, decisions, and exceptions
Elicit and document requirements via workshops, interviews, and process reviews
Identify risks, issues, assumptions and dependencies, escalate as needed and support resolution
Produce process maps, requirements docs, user stories and acceptance criteria
Run gap analysis and support solution shaping across teams
Support test preparation, defect triage and implementation readiness
Key requirements
Experience in business process improvement, operational change or digital transformation
Strong process mapping and requirements documentation skills
Solid analytical ability including gap analysis and future state design
Experience in structured change/delivery environments (Agile, Jira, Confluence a bonus)
Strong stakeholder management and organisational skills in a fast-paced environment
Curious mindset and willingness to ask the right questions
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