In this role, you will manage and nurture international client relationships within the Client Management team, delivering an exceptional customer experience while supporting retention and growth. You collaborate with brokers and internal partners to provide timely solutions and renewals, leveraging commercial insight to upsell and cross-sell where appropriate. You will influence negotiations, synthesize data-driven insights, and drive client advocacy in a fast-paced international setting. This is a chance to shape the client experience and contribute to portfolio growth at Cigna Healthcare.
Responsibilities
Develop and maintain relationships with clients, brokers, and internal stakeholders to deliver outstanding service
Support management and retention of a portfolio of international clients, meeting service commitments
Identify opportunities to strengthen relationships, improve satisfaction, and contribute to revenue growth through upselling and cross-selling
Participate in client and broker meetings, prepare commercial analyses, renewal strategies, and service reviews
Collaborate with underwriting, operations, claims, finance, and product teams to deliver timely solutions
Support renewal negotiations by gathering market intelligence, analyzing performance, and preparing recommendations
Proactively manage client queries, escalations, and service concerns with prompt resolution
Monitor portfolio performance, identify trends, and provide insights for retention and growth
Contribute to process improvements to enhance efficiency, advocacy, and service quality
Maintain accurate account documentation and ensure governance and compliance
Key requirements
Strong commercial mindset focused on client retention, revenue growth, and strategic development
Proven negotiation skills and ability to influence across stakeholders
Excellent relationship-building and communication abilities with senior-level contacts
Strong analytical skills to interpret data, identify trends, and make recommendations
Highly organized with attention to detail and multi-priority management
Proactive, solution-oriented, and comfortable in a fast-paced international environment
Experience in account management, client relationship management, or related fields (insurance, healthcare benefits, financial services) preferred
Proficiency in Microsoft Office, especially Excel, PowerPoint, and Teams
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