Engagement and Co-Production Practitioner

Overview

In this role you will lead and shape engagement and co-production with children, young people and families to influence service design in Children’s Services. You’ll nurture trusted relationships, coordinate service user voice groups, and translate feedback into tangible service improvements. You will work with cross‑functional teams to ensure lived experiences are embedded from the outset and outcomes are visible to participants. This is a values‑driven role focused on inclusion, safety and meaningful participation.

Responsibilities

• Coordinate and facilitate service user voice groups with children, young people, parents and carers
• Develop accessible, inclusive participation approaches to accommodate diverse needs
• Translate qualitative feedback into clear themes and actionable insights
• Ensure feedback loops (you said, we did) are transparent and demonstrable
• Support engagement and co-production in service improvement and transformation
• Promote safe, respectful, and sensitive engagement environments for participants
• Collaborate with practitioners, managers and partners to embed lived experience in service design
• Analyse engagement data to inform decisions and demonstrate impact across services

Key requirements

• Strong communication and interpersonal skills to build trusted relationships with diverse stakeholders
• Experience facilitating groups, engagement activities or workshops
• Understanding of co-production and genuine participation beyond informing or consulting
• Ability to create inclusive, accessible participation opportunities and adapt to different needs
• Ability to listen to experiences and translate qualitative feedback into insights
• Confidence working with practitioners, managers and partners and constructively challenging services
• Good organisational skills to coordinate programmes of engagement
• Sensitivity and sound judgement when engaging with vulnerable groups
• Commitment to equality, diversity and inclusion and to amplifying underrepresented voices
• Passion for improving outcomes for children, young people and families

• approachability and compassion
• creativity and curiosity
• empathy
• facilitation of groups/workshops
• qualitative feedback analysis and theme identification
• programme coordination and planning

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