Community Hub Manager, Connected Community

Overview

As a Community Library Hub Manager in Birmingham, you will lead the strategic development and daily operation of multiple Community Library Hubs, building strong partnerships across public, private, and voluntary sectors. You’ll steer teams, manage budgets, and drive services that tackle housing, welfare, digital inclusion, employment support, and wellbeing. You’ll champion innovative, customer‑focused services that are accessible and impactful for residents. This role offers a chance to shape community resilience and delivery of essential library and hub services.

Pay / Benefits

• West Midlands Pension Fund membership with generous employer contributions
• Enhanced Holiday Entitlement – 30 days (length of service increases)
• My Rewards Scheme – discounts with 800+ brands
• Health and wellbeing support – employee assistance and counselling

Responsibilities

• Lead and manage Community Library Hub services, teams, and partnerships
• Develop and strengthen strategic partnerships across the public, private, and voluntary sectors
• Oversee budgets, resource management, and service planning
• Lead initiatives that support digital inclusion, employment, training, welfare support, and community wellbeing
• Inspire and motivate teams to deliver exceptional services and positive outcomes for residents
• Champion innovation, continuous improvement, and customer-focused service delivery

Key requirements

• Experience leading teams and managing people effectively
• Experience managing budgets and financial resources
• Experience delivering service improvements and organisational change
• Excellent communication and presentation abilities
• Experience managing competing priorities and delivering successful outcomes
• Confident and resilient leader with proven experience managing large, diverse teams within a busy customer-facing environment
• Confidence in managing conflict and difficult conversations professionally and effectively
• Ability to make decisions in fast-paced settings and maintain high service standards during peak demand

• Excellent communication
• Stakeholder influencing
• Conflict management
• Budget management
• Service planning
• Digital inclusion initiatives

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