Global Payroll Expert

Overview

In this role you will support payroll delivery across multiple countries through in-country partners, ensuring accurate and timely processing that complies with local rules. You will deliver a first-class customer experience from onboarding to offboarding and handle payroll-related inquiries from employees and clients. You’ll monitor data flows, support reporting for internal and external use, and contribute to expanding our footprint by establishing scalable country processes. You will collaborate with cross-functional teams to streamline payroll operations and propose improvements that drive efficiency and compliance.

Responsibilities

• Manage day-to-day payroll processing through in-country providers across several geographies
• Ensure accurate data flow and on-time payroll processing in line with local requirements
• Deliver excellent customer service to employees and clients throughout payroll lifecycle
• Handle employee and customer payroll inquiries promptly with in-country partners
• Produce accurate payroll reports for internal and external use
• Contribute to country expansion by establishing processes with new in-country processors
• Communicate task status and opportunities to harmonize payroll processes with management and stakeholders
• Identify and propose process improvements in administration and payroll programs, and execute on approved proposals
• Support client onboarding with the implementation team, providing expert payroll knowledge to handle client questions

Key requirements

• 3+ years of experience in payroll operations or customer service operations
• 2+ years of payroll processing experience in one or more geographies
• Detail-oriented
• Can-do positive approach
• Advanced skills with Microsoft Office suite
• Strong customer service skills
• Experience with outsourced payroll providers
• Ability to work under pressure and meet tight deadlines

• customer service mindset
• clear communication
• problem-solving orientation
• team collaboration
• Microsoft Office suite
• experience with outsourced payroll providers

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