Internal Communications Manager

Overview

In this role, you will shape and deliver Arch International’s internal communications to keep employees across regions informed, engaged and connected. You’ll drive governance and consistency in messaging, maintain tone of voice and brand standards, and optimize communications effectiveness. You will coordinate editorial planning, multi-channel content, and manager support, enabling a cohesive, enterprise-wide information flow. This is a cross-functional, stakeholder-facing role with a focus on cross-geography collaboration and continuous improvement. You will help amplify local successes at the group level and advance Arch’s collaborative, innovative culture.

Responsibilities

• Support internal communications strategy across business units, markets and geographies
• Contribute to governance frameworks for consistent, on-brand messaging
• Maintain tone of voice and brand guidelines across regions
• Build and manage an editorial calendar for consistent, timely communications
• Produce and coordinate employee communications across intranet, email, digital screens, newsletters and town halls
• Ensure communications are clear, audience-focused and value-driven
• Support the information cascade with official channels for key announcements
• Prepare materials for manager pre-briefings (FAQs, talking points, scripted guidance)
• Coordinate a Communications Liaison Network across key territories
• Align with Arch Capital Group on enterprise standards and group-wide campaigns
• Share Arch International stories on the intranet and elevate local priorities at group level
• Act as a collaborative link between Arch International and Group to reflect local voices at enterprise level

Key requirements

• Experience in internal or employee communications or related field
• Strong writing and editing skills adaptable to different audiences and channels
• Experience with governance, approval processes or editorial standards, with willingness to own these frameworks
• Comfort engaging with stakeholders and guiding messaging best practices
• Collaborative, solutions-focused mindset with strong interpersonal skills across a geographically diverse organization
• Good project management skills for multiple workstreams in a fast-paced environment
• Familiarity with content management systems and communications or analytics tools
• Interest in emerging technologies, including AI, for enhancing internal communications

• collaborative
• solutions-focused
• strong interpersonal skills
• content management systems
• communications or analytics tools
• editorial planning

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