In this role you will design and implement a portfolio-wide tenant experience strategy for a growing UK office portfolio, blending hospitality, property standards, and community engagement. You will lead front-of-house teams, set service standards, and drive cross-site collaboration to raise tenant satisfaction. The role requires hands-on leadership, regular UK travel, and close work with senior leadership to redefine tenant experience. This is a brand-new position with scope to shape how buildings feel and function and to deliver measurable impact.
Pay / Benefits
hybrid work (London-based, 1–2 days/week)
travel across UK portfolio
competitive salary
senior leadership access
ownership of strategy
full-time/part-time flexibility
Responsibilities
Set national tenant experience strategy including service standards and presentation across all assets
Lead front-of-house teams, training, recognition, and a reception network
Establish standards, audits, and improvement plans for facilities (wellness, wayfinding)
Create community events and partnerships to enhance building desirability
Measure impact with satisfaction surveys, KPIs, and reporting
Travel across the UK portfolio to meet tenants and teams face to face
Key requirements
Experience in commercial real estate, flexible workspace, hospitality, or customer experience
Track record of raising service standards and tenant/customer satisfaction
Ability to influence and align multiple sites and organisations
Energy, creativity, and passion for hospitality
Comfort working independently and owning strategy end-to-end
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