In this role you support underwriting activities for Insurance Brokers across the UK within the eTrade unit, starting with a structured training period and then hybrid work. You focus on delivering great service, handling inquiries promptly, and collaborating with a technical coach on non-standard risks. You contribute to profitable outcomes while developing your underwriting skills in a dynamic, customer-driven environment. This role offers a pathway to grow within a transformed, service-oriented insurance business.
Pay / Benefits
Annual discretionary bonus
Up to 11% pension contributions
Hybrid working + flexible hours
25 days annual leave + bank holidays + buy/sell options
Health & wellbeing + virtual GP
Career development and mentoring","Inclusive culture + employee networks","Share investment options
Responsibilities
Underwrite policies in collaboration with Insurance Brokers and manage related inquiries
Deliver excellent customer service and resolve broker issues in the first contact
Handle inbound calls, live chat, post, and emails in line with the underwriting licence
Work with a technical coach on complex/risky cases outside your current authority
Focus on ongoing development to generate profitable results for the company
Key requirements
Previous experience in a customer service environment
Ability to multi-task in a busy, fast-paced setting
Genuine desire to help customers, with strong listening and needs assessment skills
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