Head of Product (Darwin)

Overview

In this role you lead the Darwin product portfolio, setting the multi-year roadmap and driving outcomes that are client-centric and commercially sound. You manage a 10‑strong product team, collaborate across Sales, Technology, and Service Delivery, and act as a vocal advocate in client meetings. You balance strategic direction with hands-on delivery, shaping AI-enabled features while embedding governance and measurable impact for clients and the business.

Pay / Benefits

• professional development opportunities
• inclusive culture
• career opportunities across a large organisation
• benefits and rewards to support well-being

Responsibilities

• Own and define Darwin’s multi-year roadmap aligned to business goals and market needs.
• Lead and develop a 10-person product organisation covering Product Management and UX.
• Collaborate with Sales, Client Management, Technology and Services to set sequencing priorities and investments.
• Present a cohesive product narrative to clients and internal stakeholders, reflecting future direction.
• Champion AI adoption to improve client outcomes and delivery efficiency, with human-in-the-loop controls.
• Prioritise an AI/automation roadmap with safe augmentation of user journeys and processes.
• Ensure Responsible AI governance with Technology, Data, Security, Risk and Legal from discovery to live service.
• Establish success metrics, quality gates, experimentation, monitoring and continuous improvement for AI features.

Key requirements

• Extensive experience leading product teams and delivering outcomes at scale in complex, multi-stakeholder settings.
• Strong SaaS/software product background serving enterprise clients.
• Proven ability to translate product strategy into roadmaps, measurable outcomes and launches.
• Direct experience engaging with prospects and clients to support business goals.
• End-to-end product lifecycle experience: discovery, market/problem analysis, business cases, delivery and lifecycle optimization.
• Experience embedding user-centered design and service design into product development.
• Strong commercial acumen with go-to-market planning and client messaging.
• Excellent stakeholder management and influencing skills for senior and cross-functional audiences.
• Ability to balance strategic ambition with pragmatic delivery in constrained environments.
• Analytical mindset with data-informed prioritisation and performance reporting.
• Collaborative leadership style, comfortable with ambiguity and changing priorities.
• AI experience, including designing/delivering AI-enabled user experiences with responsible governance.

• stakeholder management
• influencing and communication
• collaboration across cross-functional teams
• AI-enabled product design (GenAI/agentic workflows)
• AI governance and risk management
• UX practices and user-centered design

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