In this role, you will own the UK after-sales and operations & maintenance customer experience for a growing renewable-energy client. You’ll be the first point of contact for B2B customers, resolving technical queries and driving timely outcomes. You’ll lead on service delivery improvements, coordinate visits, and manage subcontractors, shaping a scalable service operation. The role blends customer excellence with data-driven decision making in a hybrid, fast‑growing environment.
Pay / Benefits
Annual Bonus (up to 12%)
Hybrid-working policy (3 days in office / 2 days from home)
Great working hours (Mon-Fri 9:00-17:30)
Clear progression opportunities
Competitive salary up to 60,000
Responsibilities
Own the customer experience across After-Sales and O&M for the UK
Serve as first contact for B2B clients (phone/email) with technical queries
Provide prompt, ownership-based updates with next steps and resolution dates
Build long-term customer relationships through proactive support and feedback
Lead regular customer performance reviews and track actions to closure
Manage service ticketing end-to-end: triage, prioritise, SLA adherence and monthly reporting
Coordinate service, maintenance and commissioning visits with customers, engineers and subcontractors
Ensure smooth handover from project delivery to ongoing service, including onboarding and contracts
Manage subcontractor and supplier relationships with performance and escalation oversight
Identify inefficiencies and drive improvements in service processes and documentation
Define and deliver a scalable service organisation roadmap aligned with growth
Key requirements
Track record of owning a customer-facing service, after-sales or O&M function with measurable improvements
Strong customer service mindset and confident communication, including difficult conversations
Experience managing service or O&M contracts, SLAs and subcontractors; commercial awareness of service revenue and margin
Familiarity with service ticketing tools and Power BI or similar; ability to use data to drive decisions
Excellent organisational, communication and interpersonal skills, including presenting to senior stakeholders
Technical understanding of battery storage, solar, EV charging or electrical systems is advantageous
Focus on delivering exceptional customer experience during technical queries/issues
We use essential cookies to make this site work. With your permission we would also like to use the optional cookies below. Nothing optional is set until you choose, and you can change your mind at any time from "Cookie settings" at the bottom of every page. Cookie policy.
Essential — keep the site working and secure, and remember the choice you make here. Always on.