Business Support Associate

Overview

In this role as a Business Support Associate, you will be the frontline contact for contractors, PMO partners, and internal teams, guiding onboarding and ongoing support for assignments. You’ll manage data integrity, contract-related queries, and compliance while coordinating with Time & Expense and PMO. You’ll build strong cross-functional relationships to support strategic business aims and ensure smooth onboarding, extensions, and offboarding. This role sits within the HR function and offers exposure to global programs and governance. You will operate in a hybrid setup with office presence required on specific days.

Pay / Benefits

• hybrid working policy
• office presence on specified days
• disability confident committed employer

Responsibilities

• Deliver high-level customer service to internal and external customers
• Serve as sole point of contact for contractor queries within the Field Support Group and proactively resolve issues
• Enter and validate data, ensuring integrity in Allegis internal systems
• Maintain contractor records in internal systems
• Support Time & Expense and PMO with adjustments and external stakeholder communication
• Build relationships with PMO and cross-department teams to support strategic goals
• Collaborate with Time & Expense Associates to resolve internal queries
• Assist with ad-hoc reporting for Time & Expense and PMO
• Understand and apply relevant legislation affecting the business and contractors
• Manage right-to-work requirements and applicable contractor restrictions
• Advise PMO and contractors on policies and compliance
• Adhere to client and internal onboarding requirements
• Issue contracts in line with procedures
• Attend compliance training and stay updated on legislation
• Update contractor onboarding status in PMO
• Develop relationships across departments to support business aims
• Complete ad hoc projects as directed by manager

Key requirements

• Natural team player
• Customer-focused mindset and helpful attitude
• Commitment to excellent customer service principles
• Self-confidence, decisiveness, and integrity
• Resilience and composure under pressure
• Ability to lead self and inspire others
• Network building with internal and external partners
• Ability to manage high workloads with organization and prioritization
• Excellent attention to detail and accuracy
• Experience with Microsoft and Oracle packages
• Office/administration experience
• Strong communication skills for local and remote relationships
• Knowledge of onboarding, screening, visa requirements, and recruitment laws (preferred but not essential)

• customer-centric
• team collaboration
• communication
• adaptability
• Microsoft packages
• Oracle packages

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