Consultant, Global Master Data Management

Overview

In this role you will provide governance and operational oversight for a global master data domain, collaborating with MSPs and key stakeholders. You will drive data standards, quality, and stewardship while supporting continuous improvement and tool updates. You’ll partner with cross-functional teams to enforce policies and enable trusted, governed data to empower informed business decisions. This is an opportunity to shape MDM practices and contribute to digital transformation in a global business environment.

Responsibilities

• Act as data steward for assigned domains (Costa Coffee Chart of Accounts, Price Cards, Sales Trade Agreements) ensuring governance adherence
• Collaborate with Costa MDM Projects & Process Improvement Team and business stakeholders to implement data standards and quality measures
• Ensure compliance with enterprise data policies and governance requirements
• Support data governance initiatives and continuous improvement programs
• Participate in testing and rollout of tool/process updates with business teams
• Oversee managed services team performing CRUD for assigned domains and monitor improvements
• Enforce data standards and rules with Costa Business Data Governance and Process Improvement teams
• Perform remediation actions to close data quality gaps
• Validate data maintenance requests and ensure correct execution
• Serve as liaison between business stakeholders and MSPs, guiding SOPs and service levels
• Support issue resolution, escalation management, and process improvements across MSP activities
• Monitor operational performance and advocate efficiency and quality improvements
• Act as trusted advisor to business stakeholders regarding assigned domains
• Aid business, IT and other stakeholders with master data expertise and communicate data impacts and risks
• Build cross-functional partnerships to align data requirements, standards, and priorities
• Promote knowledge sharing and stewardship awareness across groups
• Participate in UAT and validation for new capabilities and innovation initiatives
• Support digital transformation through modern MDM practices and automation opportunities
• Contribute to scalable master data solutions for global requirements

Key requirements

• Experience supporting complex global master data environments and processes
• Experience collaborating with MSPs and cross-functional teams
• Track record of improving data quality and process optimization
• Experience in global/matrix organizations (preferred)
• Strong understanding of data governance, data standards, and data lifecycle management
• Knowledge of master data domains and relevant data management concepts

• Stakeholder management
• Process improvement
• Root cause analysis
• Dynamics 365
• Grid
• Profisee

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