VodafoneThree - Credit Adviser

Overview

In this role you will manage end-to-end collection activities for a portfolio of strategic enterprise customers, aiming to minimise aged debt while safeguarding strong relationships. You’ll collaborate with internal teams to resolve issues and drive cash collection targets, embedding accountability and continuous improvement. The position sits in VodafoneThree’s Business UK function, contributing to a connected nation through efficient credit management and data-informed decisions. You’ll work from home with occasional in-person gatherings, supporting a fast-paced, inclusive culture. This is an opportunity to shape collections processes and impact large-scale customer outcomes.

Pay / Benefits

• bonus scheme
• up to 28 days off plus bank holidays
• pension plan
• discounts and vouchers
• paid time for charity work
• parential leave policies

Responsibilities

• Own end-to-end collection activities for a portfolio of strategic enterprise accounts
• Build and maintain relationships with customers as the primary collection contact
• Meet or exceed monthly cash collection and aged debt targets while flagging risks
• Manage ledger of 70+ customers with overdue balances up to 10m
• Collaborate with internal stakeholders to resolve queries and enable outcomes
• Investigate payment delays and contractual/process issues, proposing solutions
• Escalate where agreed actions are not followed by customers or internal teams
• Analyse ledger performance and MI to support decision-making and improvements
• Contribute to team objectives and foster a collaborative, inclusive culture
• Identify opportunities to enhance processes, controls, and ways of working

Key requirements

• Experience with large enterprise customers in credit, collections, finance, or customer-facing commercial roles
• Accountability, ownership mindset, and proactive priority management
• Capable of working independently and in a team
• Strong numerical, analytical, and problem-solving abilities with data interpretation
• Ability to influence and communicate with stakeholders at all levels
• Excellent written and verbal communication; adaptable to different audiences
• Strong negotiation skills for challenging conversations while maintaining relationships
• Outstanding organisational and time-management skills with competing priorities
• Advanced Microsoft Excel; proficient with Word, Outlook, PowerPoint and other business systems
• Experience using management information and data analysis to drive decisions
• High accuracy and attention to detail; thrives in a fast-paced, change-ready environment
• Self-motivated and resourceful with initiative to drive outcomes
• Enjoy building networks and collaborating across diverse teams
• Membership of the Institute of Credit Management (ICM) would be advantageous

• accountability
• proactivity
• strong communication
• advanced Microsoft Excel
• Microsoft Word
• Microsoft Outlook

Full job description from WhatJobs. Apply for this role →