Customer and Trading Manager - Online

Overview

In this role you lead and coach a large online picking and delivery team to ensure a seamless shopping experience for online and in-store customers. You will be a visible, hands-on leader collaborating with store management to optimise the overall shopping experience. You drive performance, discipline, scheduling, and pay accuracy while building a motivated team in early-morning shifts. This position focuses on customer service, safe operations, and achieving KPIs in a fast-paced retail environment. You help shape a customer-centric, inclusive culture and tangible store performance.

Pay / Benefits

• Discount card – 10% (and 15% on Fri/Sat)
• Annual bonus scheme
• Free food and hot drinks for colleagues
• Generous holiday entitlement
• Pension – employer contributions match 4-7.5%
• Sainsbury’s share scheme

Responsibilities

• Plan and orchestrate the delivery and picking operations for online orders and in-store pickups
• Lead, coach, and manage a large team of shoppers and drivers to ensure a seamless and safe shopping experience
• Collaborate with other store managers to enhance the overall shopping experience and store performance
• Oversee performance management, disciplinary processes, scheduling, and payroll accuracy
• Lead operational activities during shifts in the absence of more senior management
• Ensure achievement of KPIs related to sales, availability, customer satisfaction, and colleague engagement

Key requirements

• Experience in line management within a fast-paced, operational environment
• Proven ability to deliver brilliant customer service and coach others to do so
• Operational leadership with responsibility for store operations in the absence of senior management
• Track record of meeting or exceeding KPIs
• Experience managing employee relations issues, including performance and absence management

• Leadership
• Coaching
• Communication
• People management
• Decision making
• Adaptability

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