In this role you will lead the Initial Response Service, a pivotal, brand-new front door for mental health access across Norfolk and Suffolk. You will combine clinical expertise with operational leadership to shape triage, referrals and urgent support, delivering safe, compassionate care at pace. You’ll guide a diverse team, drive quality improvements, and work with senior leaders to ensure excellent patient outcomes and experiences. This is a mission-driven opportunity to transform access and experiences in mental health care.
Pay / Benefits
NHS pension
in-house and external training programmes
career progression
starting annual leave 27 days increasing to 33 days plus bank holidays
staff physio service
NHS discounts
Responsibilities
Lead and develop a brand-new service (Initial Response Service) to become the recognised front door to mental health care in the region
Influence how mental health triage and access services are delivered
Coach and supervise staff to enable high performance through compassionate leadership
Drive quality improvement and innovative service development
Collaborate with senior leaders to deliver outcomes and patient experiences
Be part of a leadership team focused on learning, collaboration and continuous improvement
Key requirements
Service issues for adults of working age and older people (essential)
Management or leadership of a multi-professional service (essential)
Budget and resource management (essential)
Providing leadership in a mental health care environment (desirable)
Establish performance management team structures and systems (essential)
Develop recovery-focused practice (essential)
Clinical and national policies and guidelines e.g. NICE (essential)
Build on / develop further knowledge of psychosocial interventions (essential)
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