Manager, Transfer Agency (UK New Business and Fund Activity)

Overview

In this role, you will lead the UKTA New Business & Fund Activity Team to govern onboarding, fund activity, and lifecycle events with a focus on quality, risk control, and timely delivery. You collaborate with cross-functional partners across Fund Accounting, Technology, Custody, Risk and Compliance to ensure priorities are clear and resources are aligned. You will drive improvements in controls and client outcomes while managing a fast-paced portfolio. The role offers impact at the intersection of operations, governance, and regulatory compliance within Northern Trust's UK transfer agency. You will shape a high-performing, inclusive team culture and serve as a senior escalation point for复杂/

Pay / Benefits

• Time Off in Lieu for approved weekend work
• flexible and collaborative work culture
• inclusive workplace
• strong financial stability

Responsibilities

• Lead and develop the UKTA New Business & Fund Activity Team with clear priorities and standards
• Allocate work on new business, fund activity, transitions and changes based on complexity, risk, capacity and capability
• Oversee delivery plans, milestones, dependencies, testing, approvals and readiness
• Ensure appropriately authorized Partners lead and independently review activity
• Maintain a strong control environment including ownership, segregation of duties, quality review, evidence retention and escalation
• Provide governance and challenge over client and fund setup across transfer-agency systems
• Keep procedures, runbooks, operating models and lessons learned up to date and accessible
• Oversee requirements, solution design, testing, implementation, defect management and post-implementation review
• Provide management reporting on portfolio status, risks, issues and outcomes
• Own workforce planning, recruitment, onboarding, succession planning and contractor support
• Set objectives and conduct performance, development and coaching discussions
• Build an inclusive, collaborative, high-performing team culture
• Maintain relationships with clients and colleagues across Fund Accounting, Technology, Custody, Depositary, IOO, Product, Risk and Compliance
• Oversee dependencies and risks with external providers and vendors
• Sponsor improvements that strengthen controls, enhance client outcomes and reduce operational risk
• Act as senior escalation point and decision-maker for complex or high-risk activity

Key requirements

• Strong knowledge of Northern Trust, UK transfer agency and regulatory environment
• Proven people-management experience
• Experience leading teams responsible for complex new business, fund activity, or change portfolios
• Ability to govern multiple concurrent assignments with planning and risk management
• Strong client and stakeholder-management in financial services
• Experience overseeing requirements, design, testing, and post-implementation review
• Understanding of operational risk, controls, regulatory obligations and audit-ready evidence
• Experience coordinating distributed teams across functions, locations and external providers
• Strong analytical, prioritization, communication, presentation and negotiation skills
• Evidence of delivering sustainable process improvements and embedding lessons learned

• leadership
• stakeholder-management
• communication
• UK transfer agency knowledge
• regulatory environment understanding
• operational risk and control framework

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