In this role you partner with sales, product, and technical teams to craft AI-enabled solutions for Benchling’s biotech and pharma customers. You translate customer scientific objectives into compelling, data-driven demonstrations that fit each prospect’s IT landscape. You engage with senior scientists and IT leaders to shape proposals and influence product roadmaps. You work across cross-functional teams to deliver reusable content and ensure customer success, contributing to Benchling’s mission to accelerate biotech R&D.
Responsibilities
Partner with account executives and leadership to plan and strategize deals that maximize value for customers
Conduct organized discovery to identify customer needs, decision criteria, and business issues
Craft solutions based on Benchling capabilities and best practices, mapping data models to customer science and tech landscapes
Present and demonstrate solutions persuasively, manage questions and objections, and address competitive alternatives
Collaborate with product management to provide customer insight and influence roadmap, ensuring clarity for buying decisions
Create reusable content, training materials, and solutions; mentor and support other Solution Consultants
Key requirements
Master in Biology or related Life Science field with minimum 4 years of work experience, ideally customer facing
Experience with scientific/informatics software such as LIMS, ELN, or similar; familiarity with antibody engineering software a plus
Experience demonstrating scientific software in a pre-sales setting to top biotech and pharma companies
Ability to model scientific data and craft solutions based on product knowledge and best practices
Experience presenting to researchers and scientific buyers; willingness to travel 25-30%
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