Technical Account Manager (Remote Europe)

Overview

In this role you own the technical success of n8n’s strategic customers, ensuring healthy, scalable, and high-performing environments. You act as a trusted technical advisor, coordinating with Sales, Product, and Engineering to drive platform adoption and continuous improvement. You’ll guide risk management, architecture decisions, and automation best practices to deliver enterprise-grade outcomes. This is a chance to shape how top customers scale automation with confidence and influence product direction.

Pay / Benefits

• Competitive compensation
• Equity stake
• Remote-first with location flexibility
• Generous vacation and leave (Europe/US differences)
• Health and wellness benefits
• Pension contributions / 401(k) with employer match (regional) and insurance coverage (disability, life)

Responsibilities

• Own the technical success of a portfolio of top tier customers and serve as their dedicated technical point of contact
• Lead the handoff from Sales Engineering and ensure seamless transition into ongoing operations
• Build deep relationships with technical stakeholders and leaders across customer organizations
• Assess deployments to identify risks in scalability, reliability, and performance and provide strategic improvement recommendations
• Advise on automation, workflow best practices, and architectural changes impacting platform health
• Oversee support intake, incident management, and cross-functional escalation coordination
• Communicate timely updates and risk plans to customers while tracking issues to resolution
• Analyze support activity and usage patterns to drive preventative actions and improvements
• Capture and share customer insights with Product and Engineering to improve scale outcomes
• Identify gaps surfaced by enterprise customers and partner with Product/Engineering on impactful fixes when possible

Key requirements

• Technical account leadership experience in TAM, Solutions Architecture, Customer Engineering, SRE, or similar roles
• Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations
• Proven ability to diagnose production performance, reliability, and scalability issues
• Clear, actionable technical communication for both technical and business stakeholders
• Strong stakeholder management with senior technical leaders
• Cross-functional collaboration with Support, Product, Engineering, and Customer Success
• Hands-on DevOps and infrastructure experience including Docker, Kubernetes, self-hosted deployments, and cloud environments

• Cross-functional collaboration
• Stakeholder management
• Proactive and consultative problem-solving
• Docker
• Kubernetes
• self-hosted deployments

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