North American Casualty Claims Lead

Overview

In this role you will support a market-leading London-based claims team by handling North American casualty claims for diverse US and Canada portfolios. You will serve as the main liaison for clients, insurers, and legal representatives, shaping claims strategy and reserving. The role focuses on timely claim resolution, settlements, and providing risk insights through data analysis. You will collaborate with broking teams to ensure exceptional client service and cross-border claims expertise.

Responsibilities

• Manage a portfolio of North American casualty claims (general liability and excess/umbrella)
• Serve as primary point of contact for clients, insurers, and legal representatives
• Provide guidance on claims strategy, coverage interpretation, and reserving
• Monitor claims progress and ensure timely updates and resolution
• Negotiate settlements when appropriate and support dispute resolution
• Analyze claims data to identify trends and deliver risk management insights
• Collaborate with broking teams to deliver seamless client service

Key requirements

• Proven experience handling North American casualty claims within a Broker or insurer
• Strong technical knowledge of US liability claims and litigation processes
• Excellent communication and stakeholder management skills
• Ability to manage complex claims with a proactive, solution-focused approach
• Strong organisational skills with attention to detail
• ACII qualification (or working towards) is desirable

• Excellent communication
• Stakeholder management
• Proactive problem-solving
• US liability claims and litigation processes
• Claims strategy and reserving
• Claims data analysis

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