In this role you will act as a technical advisor to strategic CrowdStrike customers, guiding Falcon adoption and optimization. You’ll plan, deploy, and support Falcon environments while partnering with customer teams to improve security operations. You will leverage Falcon modules across endpoints, identity, and cloud to drive operational excellence and value realization. This role offers close collaboration with professional services and a focus on delivering measurable outcomes for large-scale environments.
Pay / Benefits
Market-leading compensation and equity
Wellness programs (physical and mental)
Competitive vacation and holidays
Paid parental and adoption leaves
Professional development opportunities
Employee networks and volunteer opportunities
Responsibilities
Serve as the primary technical advisor for assigned strategic customer accounts
Build trusted relationships with customer security teams and leadership
Understand customer security workflows, use cases, and business objectives
Mentor customer teams on Falcon best practices and threat hunting
Provide technical implementation, configuration, and troubleshooting for Falcon deployments
Operationalize all Falcon modules across customer environments
Troubleshoot issues across small to large enterprises
Engineer deployments using native and 3rd party tools
Develop scripting and applications using Falcon APIs
Plan and track customer projects and status
Collaborate with IT teams and leverage CrowdStrike applications for vulnerability and asset management
Assist integration of CrowdStrike with existing tools
Guide incident management functions for customers
Work with Professional Services to develop customer-facing collateral
Key requirements
Bachelor’s degree in related field or equivalent experience
2+ years of experience with security applications (endpoint, identity, cloud, SIEM, etc.)
Basic understanding of software deployment technologies
Knowledge of Windows, Mac, and Linux
Experience in computer and network systems security
Strong analytical and problem-solving skills
Experience using AI technologies to enhance decision-making and efficiency
Excellent communication and presentation abilities
Ability to work independently in a remote/embedded environment
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