In this role, you will design and evolve fixed voice platforms that underpin critical communications. You’ll work across technology, operations, suppliers and business teams to deliver robust, scalable solutions aligned with business goals. You’ll lead end-to-end design, documentation and implementation plans, driving automation and cross-team collaboration. Your work will shape future voice technology and support a connected nation with secure, high-quality services. This opportunity offers meaningful impact in a fast-paced, inclusive environment with hybrid working and the chance to influence transformation initiatives.
Pay / Benefits
great pay
bonuses
up to 28 days off plus bank holidays
pension plan
discounts and vouchers
learning tools and parental leave policies
Responsibilities
Lead end-to-end design and optimisation of Fixed Voice solutions, ensuring resilience and alignment with objectives
Create high-quality technical designs and architecture documentation translating requirements into scalable solutions
Collaborate with internal teams, delivery partners and suppliers to introduce new capabilities and enhance voice services
Provide technical leadership across Fixed Voice technologies throughout design, implementation and support lifecycle
Develop HLDs/LLDs and implementation plans for successful delivery and ongoing support
Identify opportunities to improve services through automation, standardisation and process optimisation
Work with technology partners, cloud providers and suppliers to meet quality and performance standards
Support testing, validation and technical assurance to ensure deployment readiness
Analyse complex technical challenges, drive RCAs and continuous improvement
Participate in governance, reviews and assurance ensuring security and regulatory compliance
Help shape future voice technology via transformation initiatives and roadmaps
Key requirements
Proven experience designing and delivering telecommunications solutions in complex environments
Strong expertise in Fixed Voice technologies: SIP, VoIP, interconnect services and voice network architectures
Knowledge of Softswitches, Media Gateways, IMS, SBCs, Intelligent Networks, PBX and IVR
Experience producing technical designs, architectures and implementation plans to high standards
Ability to translate business requirements into practical technical solutions balancing customer needs, risk and cost
Understanding of Telco Cloud technologies (NFV, SDN) and virtualised networks
Familiarity with cloud and hybrid cloud deployment models
Strong stakeholder relationship skills with suppliers and partners
Collaborative problem solver capable of cross-team delivery
Understanding of regulatory, security and operational requirements in telecoms
Growth mindset with commitment to learning, knowledge sharing and inclusion
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