Head of Fleet & Leasing Customer Operations

Overview

As Head of Fleet and Leasing Customer Operations, you will lead customer service, fleet operations, purchasing, supplier partnerships, logistics and disposals to drive service quality and commercial results. You’ll partner with the Managing Director to shape operational and commercial strategy while supporting hundreds of corporate customers and thousands of vehicles. The role focuses on operational excellence, stakeholder collaboration and delivering a strong customer experience. This is a growth phase opportunity to influence performance and lead high-performing teams in a hybrid setup.

Pay / Benefits

• hybrid working
• 26 days annual leave
• excellent pension contributions
• health insurance contribution
• Employee Assistance Programme
• educational and professional qualifications support

Responsibilities

• Lead customer service and customer operations teams to deliver excellent outcomes for customers, drivers and colleagues
• Drive fleet management activities across onboarding, ordering, logistics, servicing, fines administration, governance and compliance
• Develop and deliver purchasing and supplier strategies with OEMs, dealers and service providers
• Oversee vehicle disposal activities to maximise commercial returns while maintaining customer experience
• Partner with the Managing Director and senior stakeholders to support business growth and strengthen performance

Key requirements

• Senior leadership experience in leasing and fleet management or a related market
• Strong customer-focused approach and ability to balance critical thinking with operational delivery
• Experience leading diverse teams and developing capability
• Strong communication and relationship-building skills with internal stakeholders
• Comfort with using data and insight to support decision-making and process improvement
• Strong planning, organisation and problem-solving skills

• customer-focused
• relationship-building
• clear communication
• data-driven decision-making
• advanced Microsoft Excel skills
• credit underwriting (nice to have)

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