In this role you lead a team of Customer Success Managers focused on strategic and enterprise customers, driving adoption and measurable business outcomes with the Armis Platform. You will nurture trusted relationships, uncover value opportunities, and proactively manage risks to ensure long-term customer success. You’ll establish scalable processes, collaborate across product, sales, and support teams, and advocate for the customer voice in cross-functional initiatives. This position offers impact at scale within a transforming security-focused SaaS environment. You’ll help customers realize platform capabilities to meet security and business goals while shaping the growth of the customer‑f
Responsibilities
Lead and develop a team of Customer Success Managers for strategic and enterprise customers
Serve as trusted partner and primary contact post-implementation
Own customer adoption, engagement, and issue management
Build relationships with stakeholders and executives to achieve business objectives through platform adoption
Identify use cases and opportunities for value creation aligned with business and security priorities
Collaborate with internal teams to align activities with objectives and outcomes
Educate customers on new features and releases to maximise platform usage
Monitor adoption trends and use insights to identify risks and areas for improvement
Champion customer needs and ensure representation across the organisation
Identify renewal risks early and coordinate with internal teams to mitigate
Partner with Product, Sales, Support, and Professional Services to ensure a positive customer experience
Contribute to scalable, inclusive customer success practices
Represent customer voice to inform continuous improvement and product development
Work with Sales to promote Customer Success and expansion opportunities
Help develop scalable processes and approaches for the CS organisation
Key requirements
5+ years in Customer Success, SaaS, cybersecurity, or related tech
Experience supporting SaaS in pre-sales, post-sales, or CS
5+ years leading CS teams for enterprise or strategic customers
Experience with technical implementations in IT, cybersecurity, networking, cloud, or endpoint management
Collaboration with Product Management
Collaborative leadership with hands-on contribution when needed
Strong communication and relationship-building skills with complex issue management
Experience with process improvement and scalable ways of working
Familiarity with Salesforce, Gainsight, or similar CS tools
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