As Hire Controller, you will manage on-hire and off-hire activities for construction equipment, coordinating with depots and transport to ensure timely, to-spec deliveries. You’ll deliver standout customer service, maintain precise records, and support stock checks in a fast-paced office setting. This role sits at Groundforce, a leading provider of shoring and related services within the VP plc group, offering a clear path to impact in a busy, service-driven team. You’ll work cross-functionally to resolve issues and uphold quality and on-time delivery.
Pay / Benefits
Competitive salary
Salary sacrifice pension
25 days holiday plus bank holidays
Free Tool Hire
Life Assurance cover 3x salary
Cycle to work scheme
Responsibilities
Respond to customer inquiries by phone and email with prompt, professional service
Process on-hire and off-hire requests with high data accuracy
Prepare and issue hire quotations based on requirements
Coordinate equipment deliveries, collections, and exchanges with depots and transport
Liaise with internal teams to ensure orders are fulfilled on time
Maintain accurate records of customer activity, hire data, and system entries
Assist with product availability checks and depot stock control
Resolve service issues efficiently and escalate when needed
Key requirements
Confident communicator with professional telephone manner
Experience managing multiple tasks in a fast-paced environment
Strong attention to detail and accuracy in data entry
Resilient and solution-focused under pressure
Proficient in MS Office (Outlook, Excel) and adaptable to new software
Experience using G42 or similar hire management systems (advantageous)
Understanding of construction or hire industry is helpful but not essential
Proactive team player with flexible, positive attitude to work
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