Patient Experience Specialist - Multilingual

Overview

In this role, you will help deliver world-class patient service as the primary point of contact for Voy’s patients. You will advocate for the patient voice, guide their journey, and collaborate with cross-functional teams to remove barriers and improve scalable processes. You’ll operate in a growing healthtech environment, contributing to faster, more compassionate care during scaling across Weight Loss and TRT categories. This is a hands-on, ambiguity-tolerant role that rewards problem-solving and patient-centric innovation. You’ll work in a hybrid London setting, helping shape patient experience as Voy expands.

Responsibilities

• Provide world-class patient support and resolve patient issues when contact is made
• Be the voice of Voy and guide patients through their journey
• Collaborate with multiple teams to unblock barriers for patients
• Optimize and improve processes to enable scalable, effective patient help

Key requirements

• Fluent in English and another European language
• Hybrid role based in London Bridge with 3 days in the office
• Experience in a customer support role within a scaling tech startup
• Bonus: healthtech experience
• Growth mindset and openness to feedback
• Highly organized, calendar-driven, able to develop processes to ensure consistency
• Willingness to learn and adapt in unknown situations
• Interest in healthcare and Voy’s mission
• Strong written and verbal communication skills
• Multilingual in addition to English

• empathy
• clear communication
• organization / strong self-management
• problem-solving under ambiguity
• cross-functional collaboration
• growth mindset

Full job description from WhatJobs. Apply for this role →