Supply Chain Manager , EU Relay Operations Center (ROC), Ops Tech Integration (OTI)

Overview

In this role, you will drive the end-to-end tech integration program for EU ROC, aligning operations with technology to improve disruption handling, ROCaaS, inbound, and fleet. You’ll partner with Tech and WW stakeholders to shape the product vision and ensure EU requirements are met, while delivering measurable improvements. You will prototype in-house tech and AI solutions to address operational needs and support onboarding of new programs. This is a chance to influence cross-functional initiatives at scale with impact on cost, timing, and service quality.

Responsibilities

• Own end-to-end program lifecycle for ROC tech integration initiatives from intake to deployment and post-launch tracking
• Manage new feature requests, plan deployments (including A/B testing), and ensure operational readiness for product changes
• Influence long-term product vision with Tech and WW partners while representing EU requirements
• Create, track, and report KPIs to measure product health and identify improvement opportunities
• Prototype in-house tech/AI solutions to address immediate operational needs
• Support product expansion and onboarding of new customers/programs
• Write narratives (6-pagers, PR/FAQs) and present to directors/VPs; contribute to OP1/OP2 planning
• Solve ambiguous problems, mitigate risks, and escalate with sound judgment

Key requirements

• Bachelor's degree
• Experience in program or project management
• Experience using data/metrics to drive improvements
• Experience owning end-to-end delivery and communicating results to senior leadership
• Strong written/verbal communication and presentation skills
• Experience collaborating with technical and business stakeholders from global cross-functional teams

• communication
• problem-solving
• stakeholder management
• data analysis and metrics
• automation
• SQL for data mining and BI

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