Analyst/Associate eFX Client Services

Overview

In this London-based role you support electronic FX clients across EMEA, ensuring prompt, accurate handling of trading-flow inquiries and maintaining clear records. You collaborate with sales, trading, tech and operations to resolve issues, gather client feedback, and drive onboarding and platform enablement improvements. You present insights in management reports and help strengthen operational resilience through issue identification and remediation. For Associate level, you mentor juniors and guide complex scenarios while ensuring regulatory compliance.

Pay / Benefits

flexible working arrangements
extensive training resources/programmes
inclusive culture
opportunities to connect across EMEA and globally

Responsibilities

Provide prompt, meticulous support for electronic FX clients across EMEA and resolve trading-flow inquiries
Coordinate investigation and resolution of client matters with cross-functional teams and escalate significant issues
Maintain end-to-end stewardship of client requests with comprehensive records and stakeholder updates
Collect and communicate client feedback and service requirements for ongoing improvements
Assist with onboarding, platform enablement, testing, and post-implementation follow-up with control and ops
Attend client meetings and represent the FX business professionally to meet client needs
Prepare regular management information reports (weekly/monthly) on client performance
Identify recurring issues and control gaps; contribute to remediation plans to elevate service quality
Support regional/global initiatives by coordinating actions across departments such as sales, trading, product, tech, and ops
For Associate: manage defined workstreams, mentor juniors, escalate complex matters while ensuring compliance

Key requirements

Experience in financial markets environments with attention to detail under deadlines
Strong interpersonal skills to build relationships across regional/global teams
Analytical mindset with ability to interpret performance data and communicate insights
Familiarity with FX regulatory frameworks and onboarding of digital platforms
Ability to handle detailed information with clear communication and audit trails
Experience coordinating projects or issues across multiple stakeholders in deadline-driven settings
Excellent written and verbal communication; client-focused and responsive
Proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook) for reporting and documentation
Preferred: experience with data-analysis tools like Tableau or Power BI; familiarity with Python or KDB/q; knowledge of APIs and FX trading platforms
University degree or equivalent professional qualification; finance/economics/business/math/tech/data analysis as preferred