As a Senior Consultant in the Business Services team, you own mid-scale projects from scope to delivery, shaping strategic commerce transformations that connect to creative and CX execution. You’ll lead client conversations, run workshops, and translate diagnostic findings into actionable plans, while growing the practice and mentoring junior colleagues. This role places you at the nexus of strategy, content, CX, and commerce within a globally integrated network.
Pay / Benefits
discretionary bonus
training opportunities
competitive pension
medical insurance
life assurance
discretionary holiday buy/sell options
Responsibilities
End-to-end project leadership: define scope, timelines, quality, and client relationship for medium-scale engagements
Develop strategic recommendations across commerce transformation, AI discoverability, agentic commerce readiness, content strategy and channel optimization
Convert ambiguous briefs into structured project plans with clear deliverables and milestones
Codify delivery methods into scalable frameworks for the wider team
Design and lead workshops and stakeholder interviews to drive co-creation and actionable outcomes
Maintain trusted client relationships and anticipate/escalate issues as needed
Identify growth opportunities within accounts and contribute to proposals and pitches
Coach and develop consultants; may line-manage 1–2 team members; build practice IP and reusable assets
Collaborate across WPP’s network to connect consulting recommendations with downstream execution
Key requirements
Extensive professional experience in consulting, strategy, or senior commercial/digital roles
Deep understanding of commerce ecosystems and how trading, content, category management, channel strategy and technology intersect
Working knowledge of AI discoverability (GEO/AEO, LLM-influenced discovery, AI assistants, conversational commerce)
Proven ability to lead projects independently with defined scope, quality, and client expectations
Strong strategic and analytical thinking with ability to convert data into prioritized, actionable recommendations
Excellent communication and executive presence for leading rooms, workshops, and difficult client conversations
Experience building methodology, playbooks, or delivery IP that others adopt and scale
Ideally brand-side experience in eCommerce, digital marketing, or commercial leadership; P&L, digital operation, or commerce team leadership
Experience in at least two of: CPG/FMCG, Consumer health, Automotive, Retail, Telecom
Line management or mentoring experience (desirable)
Hands-on curiosity with AI tools and commerce technology partnerships (advantageous)
Executive presence
Stakeholder management
Coaching and mentoring
AI discovery tools (GEO/AEO, LLM-influenced discovery)
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