In this role you will lead Arjo UKI Customer Service to deliver service excellence through performance and insight. You will shape customer outcomes and streamline operations—from orders and deliveries to issue resolution—while driving automation and best practices. You’ll foster a high-performing, customer-focused team and partner with senior leadership to embed continuous improvement. This is a chance to impact patient care by elevating the customer journey across the business.
Pay / Benefits
competitive package
training and professional development opportunities
Responsibilities
Lead, develop and motivate the Customer Service team to deliver customer-focused results
Provide coaching, mentoring and development support to team members
Own analytics, governance and reporting to drive operational excellence
Oversee customer administration and business support processes across the business
Drive automation and adoption of best practices across UKI
Lead performance improvement and insights to enhance the customer journey
Key requirements
Experience leading high-performing customer service teams
Proven ability to improve complex customer service processes
Experience in change management and driving continuous improvement
Strong customer-first mindset and commercial awareness
Ability to collaborate effectively across a diverse organisation
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