Head of Operational Excellence

Maidenhead Source: WhatJobs

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Overview

In this senior role, you will lead operational excellence and digital transformation across Healthcare Services to improve efficiency, service resilience, and customer outcomes. You will partner with Supply Chain, Commercial, Finance and Operations to optimize forecasting, inventory, and service delivery, while building a culture of continuous improvement. This position combines strategic direction with hands-on leadership to deliver patient- and customer-focused improvements at scale in the UK. You will drive high-impact transformation and collaborate with cross-functional teams to sustain service excellence.

Pay / Benefits

competitive salaries
defined contribution pension scheme
private healthcare
life assurance
flexible benefits scheme

Responsibilities

Lead and deliver operational excellence initiatives across Healthcare Services
Drive continuous improvement programmes to boost efficiency and reduce waste
Collaborate with Supply Chain, Commercial, Finance, and Operations to improve forecasting, inventory management, and demand planning
Lead Customer Service and Digital Health Solutions teams to ensure excellent experiences and performance
Develop strategies for business continuity, service resilience, and customer satisfaction
Champion digital transformation using automation, AI, and other technologies
Monitor key operational metrics (service levels, customer satisfaction, inventory, cost) and drive improvements
Build a culture of continuous improvement and develop teams as advocates for operational excellence
Act as a key customer-facing leader ensuring services meet requirements and standards
Own and manage Healthcare Services Business Continuity Plan and ISO22301 standards

Key requirements

Significant experience leading operational excellence and business transformation programmes
Proven success with Lean, Six Sigma, or similar methodologies
Strong background in supply chain operations, customer services, inventory management, demand planning, or healthcare operations
Exceptional stakeholder management and communication skills
Experience managing and developing high-performing teams
Strong analytical, project management, and problem-solving capabilities
Experience working with SAP, CRM platforms, and digital transformation projects
A-level standard education (or equivalent) including English and Mathematics