Lead Underwriter

Overview

As Underwriting Lead for Pen's Smart Follow & Facility division, you will steer day-to-day underwriting and technical operations within a rules-based facility. You’ll act as the primary technical contact, ensuring adherence to guidelines, authority levels, and performance targets while supporting the MD and capacity partners. You will mentor colleagues, optimize workflows, and translate data into actionable improvements. This role offers impact at the intersection of underwriting, governance, and cross-functional collaboration in a growth-focused, innovative team.

Pay / Benefits

• Competitive compensation
• Comprehensive benefits
• Career development opportunities
• Collaborative, people-first culture
• Global reach with local impact
• Flexible arrangements and adjustments on request

Responsibilities

• Oversee daily underwriting activity within facility rules and delegated authorities
• Review referrals within personal authority and escalate complex matters to leadership
• Provide technical guidance and coaching to London and GCoE colleagues
• Maintain underwriting guidance, referral criteria, and decision audit trails
• Serve as day-to-day contact for brokers and internal stakeholders
• Manage referral queues, priorities, and service levels
• Coordinate quote, bind, endorsement, and renewal activity with timely hand-offs
• Identify recurring referral themes and propose process or training changes
• Set priorities for the underwriting team and support capability development
• Collaborate with operations, technology, finance, claims, and compliance
• Escalate material performance, conduct, control, or capacity issues
• Coordinate facility MI and reporting (premium, utilization, quotes, referrals, bordereaux)
• Monitor capacity deployment against plan and appetite
• Prepare performance materials for MD and stakeholders
• Use data to identify trends and required actions
• Lead file reviews, peer checks, audits, and remediation
• Ensure adherence to binding authority terms, Lloyd's requirements, and internal controls
• Coordinate responses to audits and oversee Coverholder compliance
• Maintain accurate records of decisions, referrals, endorsements, and bound business

Key requirements

• London Market underwriting experience (facilities, delegated authority, or program business)
• Strong technical judgement with experience handling referrals or authority-based decisions
• Knowledge of binding authorities, bordereaux, audit trails, and delegated authority reporting
• Experience producing and interpreting underwriting and portfolio MI
• Ability to lead workflow, coach colleagues, and communicate with brokers and capacity providers

• clear communication
• coaching and mentoring
• stakeholder management
• binding authorities
• bordereaux
• delegated authority reporting

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