As an Operations Analyst at QBE, you will support the Mid Corp leadership and partner with stakeholders to plan and implement strategic initiatives. You will drive continuous improvement, support key business systems, and analyse performance metrics through reporting and scorecards. You act as a trusted advisor, improving processes and enabling self-serve access to data and tools. This role combines stakeholder collaboration with hands-on problem solving to enhance efficiency and data quality across teams.
Pay / Benefits
30 days holiday a year with option to buy up to 2 additional days
Pension with 10% employer contributions
Private medical insurance for employee and family
Short term remote work abroad up to 20 days per year
Responsibilities
Collaborate with business units to develop and evaluate current-state processes and recommend continuous improvement opportunities
Act as a consultant on metrics, KPIs, reporting, and downstream impacts for internal stakeholders
Improve team systems and communication tools to enhance data integrity and self-service access
Build and maintain strong stakeholder relationships through exceptional service and knowledge sharing
Gather user feedback, document processes, and oversee system upgrades to ensure initiative effectiveness
Provide user support, testing, troubleshooting, and solutions for system issues
Assist with gathering enhancement requirements, supporting developers, and testing changes
Serve as department subject matter expert on policies and procedures
Contribute to operational team plans to address key issues
Be the point of contact for key systems and manage user acceptance testing and ongoing functionality
Key requirements
Relevant Insurance Industry experience
Methodical, logical, and rational problem-solving approach
Comfort with interpreting and producing numerical data
Knowledge of Microsoft Office 365 including Excel, Word, and PowerPoint
Interest or involvement in Artificial Intelligence and development of agentic AI
High attention to detail and ability to work quickly and accurately
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