Booking Officer - Orthopaedic Assessment Service

Overview

In this role, you act as the initial contact for patients accessing the Orthopaedic Assessment Service, handling inquiries and booking appointments in line with Trust policies. You will enter patient details into IT systems and coordinate with clinicians to ensure triaged referrals are scheduled appropriately. The role supports patients, carers, and GP practices, emphasizing compassionate, accessible service. You will work in a patient-centered NHS environment, contributing to efficient access and clear communication.

Pay / Benefits

• Flexible working options
• NHS pension scheme
• Generous annual leave
• Career development opportunities
• Blue Light Card benefits
• NHS-specific perks

Responsibilities

• First point of contact for patients seeking access to the Orthopaedic Assessment Service
• Handle telephone and email inquiries to book appointments
• Book appointments using eReferrals and Rio systems, ensuring referrals are triaged with clinician guidance
• Update patient information in IT systems as required
• Respond to queries from patients, relatives, GP practices, clinicians, and medical secretaries

Key requirements

• IT literate
• Clait/ECDL or equivalent experience
• Customer service / care experience
• Previous administration experience
• Experience of telephone communication
• Ability to work on own initiative
• Excellent communication skills
• Good telephone manner
• Good organizational skills
• Evidence of strong literacy in English
• Team player
• Desirable: knowledge of hospital procedures and computer systems such as Rio & Maxims

• Excellent communication
• Good telephone manner
• Team player
• Rio system
• eReferrals
• Maxims

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