Customer Success Specialist - Swedish Speaker

Overview

In this role you onboard and train restaurant partners to go live quickly with TheFork Manager, starting with Swedish partners and later focusing on the UK market. You adapt your training to owners, FOH and management teams, driving product adoption and ensuring partners derive value from the software. You collaborate across Sales, Account Management, and Customer Care to smooth the handover from signature to go-live and identify upsell opportunities. You contribute to training content and knowledge base while traveling for on-site sessions. This is a fast-paced, impact-driven role within a diverse, people-first culture.

Pay / Benefits

• Permanent contract
• Flexible working (2 days home office)
• Lunch vouchers
• Health insurance
• Life & Disability Insurance
• Pension plans

Responsibilities

• Deliver onboarding training to partners on TheFork Manager virtually and in person
• Set up and optimize restaurant profiles and configuration to enable fast go-live and conversion
• Drive product adoption to transform new partners into confident, advanced users
• Adapt training style to different audiences (owners, front-of-house, management)
• Identify upsell/cross-sell opportunities and hand qualified leads to Account Managers
• Achieve and exceed individual targets while supporting country/regional goals
• Collaborate with Sales, Account Management, Sales Operations and Customer Care for smooth handover
• Share restaurant feedback with Product and Marketing to improve training materials and knowledge base
• Travel for on-site sessions, trade events, and cross-country sessions
• Maintain organization and manage multiple onboarding projects in parallel

Key requirements

• Fluent in Swedish and English (written and spoken)
• At least 2 years of experience in customer onboarding/training or customer success in B2B SaaS, or hospitality operations with tech aptitude
• Strong ability to explain software to non-technical audiences, in video and in person
• Self-driven, results-oriented mindset with a track record of meeting/exceeding targets
• Excellent organizational skills with the ability to manage multiple onboarding projects simultaneously
• Ability to quickly build trust and rapport with restaurant owners and teams

• Clear communication
• Adaptability
• Results-oriented
• CRM experience (Salesforce or similar)
• Creation of training content (guides, videos, webinars)
• Experience with onboarding and training software and methodologies

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