Administrator

Overview

In this role you will manage pre-tenancy and compliance processes to support smooth tenant onboarding and minimize void periods. You will work across landlords, tenants, contractors, and internal teams to ensure all compliance checks, documentation and contracts are completed accurately and on time, while maintaining robust records. The position focuses on reducing compliance risk and meeting statutory requirements, contributing to a compliant lettings operation that protects all stakeholders. You will engage with cross-functional teams to drive timely renewals and readiness for move-in, leveraging your attention to detail and organizational skills.

Pay / Benefits

• 30 days annual leave
• Comprehensive training and development
• Career progression opportunities
• Employee Assistance Programme (24/7)
• Eye care
• Company Pension Scheme

Responsibilities

• Maintain accurate compliance records and due diligence for Gas, EPC, EICR, Licensing & Smoke & CO Alarms
• Instruct internal License applications via central Operations
• Chase landlords and contractors for renewals ahead of expiry
• Process and log AML and Right to Rent checks
• Ensure compliance data is entered correctly into CRM systems
• Escalate non-compliant cases to Central PM Manager
• Contribute to audit preparation and quality assurance processes
• Manage pre-tenancy checks including AML and Right to Rent
• Prepare and issue tenancy agreements and supporting documentation
• Ensure compliance with statutory requirements
• Coordinate with field Residential Lettings agents, Property Managers, landlords, tenants, and contractors for move-in readiness
• Maintain accurate records in CRM

Key requirements

• Experience with tenancy compliance and administrative processes
• CRM systems familiarity
• Knowledge of AML and Right to Rent checks
• Understanding of key statutory requirements
• Strong attention to detail and organizational skills
• Clear communication with landlords, contractors, and tenants

• Attention to detail
• Organisational skills
• Communication
• CRM data entry and management
• Document management
• Compliance record-keeping

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