Alpha Data Services Risk, Service Assurance and Implementation Oversight, AVP

Overview

In this role you partner with the Practice Lead to oversee platform health, resilience and delivery risk. You translate business priorities into demand and capacity plans, manage governance, and ensure timely decisions and actions. You monitor UAT, production readiness and service metrics to identify risks early, driving actions to protect client trust and platform reputation. You lead cross-functional governance and escalation, embedding improvements in runbooks, controls and reporting. This position combines risk management, programme oversight and operational excellence to support State Street’s mission of reliable, secure service delivery.

Pay / Benefits

• flexible work-life support
• paid volunteer days
• vibrant employee networks
• inclusive development opportunities

Responsibilities

• Provide structured oversight of platform health, resilience, and delivery commitments
• Own consolidated resource forecast across the team and translate pipeline into demand, capacity, skills, and location needs
• Manage workforce visibility: employees, contractors, vacancies, planned hires, funding, allocation and forecast gaps
• Identify capacity constraints and dependencies early; propose reprioritisation, recruitment, redeployment or escalation
• Run team governance calendar, leadership reviews, risk and issue reviews, and decision forums
• Maintain integrated risk view across clients and programmes, including UAT, data quality, interfaces, go-live controls and hypercare
• Review dashboards and incident trends; validate status and investigate anomalies
• Define risk indicators, tolerances, control thresholds for UAT and Production
• Translate monitoring into early-warning views of operational, data, technology, capacity, and reputational risk
• Own risk escalation and mitigation framework, escalation register, triggers and governance
• Triage risks and issues; determine root causes and coordinate cross-functional resolution
• Provide executive reporting on service health, risk exposure, mitigation progress and readiness
• Maintain governance artefacts: plan, resource model, RACI, RAID log, action tracker, scorecards
• Coordinate post-incident reviews and implement corrective actions
• Monitor adherence to risk-management standards and escalate recurring failures
• Define and enforce risk-based standards for ‘done’ with evidence of UAT, production readiness, approvals and residual risk acceptance
• Prepare required artefacts: runbooks, manuals, knowledge articles, training, release communications

Key requirements

• Operational risk, service assurance, resilience, technology risk, production oversight, portfolio governance, programme management or business management experience in a complex global organisation
• Strong resource and capacity planning, demand forecasting, scenario modelling, utilisation analysis and budget reconciliation
• Strong governance discipline: meeting design, RACI, action tracking, RAID, escalation management
• Understanding of risk and resilience principles: risk indicators, appetite, incident management, remediation, risk acceptance
• Analytical skills to interpret dashboards, incidents, data quality and metrics; identify trends and threats
• Excellent written and verbal communication; ability to produce concise executive updates
• Strong judgement to escalate concerns and build cross-functional consensus
• Ability to work independently and manage competing priorities
• Working knowledge of Jira and portfolio/reporting tools
• Proficiency in Excel and PowerPoint; Power BI or similar dashboards desirable
• Understanding of financial-services tech, data, implementation or managed-service operating models
• Continuous-improvement mindset to simplify governance and increase automation without weakening control
• Bachelor degree in business/finance/data management/technology or related discipline or equivalent experience
• Typically 10+ years in governance, programme management, or financial-services delivery
• Programme/change-management qualification advantageous
• Hybrid work model: 4 days in the office per week

• Strong communication
• Judgement and diplomacy
• Independence and initiative
• Jira
• Power BI (or comparable dashboard tools)
• Excel

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