Head of Professional Consumer

Overview

In this role you lead Henkel’s Professional Consumer business in the UKI, shaping growth across selective retail, omnichannel and e-commerce. You will own the P&L and craft a scalable omnichannel model that blends physical and digital execution to maximise sell-out and market share. You’ll build key customer partnerships, translate market insights into commercial actions, and drive cross-functional collaboration to accelerate profitable expansion. This is a high-impact leadership opportunity to launch and scale new channels within a global consumer goods company, delivering measurable growth and brand visibility.

Pay / Benefits

• flexible work scheme with hybrid hours
• work from anywhere up to 30 days/year
• employee share plan with Henkel matching
• performance bonus/incentives
• pension & life assurance (company contributes up to 10%)
• 27 days annual leave + 8 bank holidays

Responsibilities

• Define and execute the UKI omnichannel strategy across selective retail, omnichannel and pure-play e-commerce
• Identify and prioritise new channel and customer opportunities for growth
• Build scalable commercial models linking physical and digital channels
• Own the Professional Consumer P&L with accountability for sales, profitability and sustainable growth
• Develop strong relationships with B2C retail and digital partners and lead Joint Business Planning
• Drive assortment, pricing, promotions, in-store activation and digital execution
• Expand distribution, improve product availability and strengthen partner performance
• Ensure execution across physical retail including visibility, merchandising and activation
• Drive digital shelf performance via content, search, and conversion optimization
• Create a consistent consumer experience across touchpoints and balance channel investments
• Shape and own the retail media strategy, optimize visibility and conversion
• Measure ROI on digital and retail media investments
• Translate insights into actionable commercial strategies and lead integrated activation across channels
• Collaborate with Brand & Advocacy, Supply Chain, Revenue Operations and other stakeholders to align strategies and governance
• Establish performance governance, use data to identify opportunities, manage risk and take corrective action

Key requirements

• Significant experience in eCommerce, retail, omnichannel or digital commerce, ideally in FMCG/beauty/consumer goods
• Proven track record building, launching or scaling new channels and partnerships
• Strong commercial acumen with P&L ownership and profitable growth
• Experience managing strategic retail and/or digital accounts including negotiations and Joint Business Planning
• Solid understanding of digital trade, retail media and digital shelf performance
• Ability to connect physical retail and e-commerce dynamics
• Strong analytical and decision-making skills turning data into action
• Excellent stakeholder management and influencing capabilities across a cross-functional environment
• Growth mindset and comfort building something new

• stakeholder management
• influencing skills
• analytical thinking
• P&L ownership
• omnichannel strategy
• retail media strategy

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