Corporate Account Coordinator

Tunbridge Wells Source: WhatJobs

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Overview

As an Account Coordinator at AXA Health, you will support client retention, onboarding, and day-to-day service activities. You will work with cross-functional teams to ensure client requirements are delivered accurately and on time, while maintaining strong client relationships. The role focuses on smooth onboarding, effective communication, and proactive issue resolution to prevent service disruptions. This is a hybrid role with growing engagement across internal and external stakeholders, offering meaningful impact in client experience and compliance.

Pay / Benefits

hybrid work arrangement

Responsibilities

Support client retention by nurturing relationships with clients and internal stakeholders
Coordinate onboarding and implementation of new clients, track milestones and maintain records
Serve as primary contact for day-to-day client queries across channels
Collaborate with Claims, Underwriting, Customer Service, and Marketing to align processes with client needs
Assist in managing client correspondence, renewals, quotes, and service updates within deadlines
Maintain detailed records of client activity and implementation progress for audit/compliance
Support client meetings with agendas, materials, and follow-up actions
Identify and escalate potential issues or risks to prevent service disruptions

Key requirements

Proven experience in client servicing or account coordination
Strong organisational and time-management skills
Excellent interpersonal and communication skills
Attention to detail and accuracy in record-keeping and deadlines
Ability to work independently and take ownership while collaborating with others
Understanding of client retention, service delivery, and process management
Ability to adapt communication style to different audiences and manage complex client needs
Proactive, customer-centric mentality focused on high-quality service