Senior Manager Regional Service - Scarborough

Overview

In this role you lead regional service delivery for EMENA/GBI, aligning Digital Technology with regional management to drive reliable infrastructure and value. You champion an AI-first, cloud-first approach and build a data-driven culture across diverse jurisdictions. You influence senior stakeholders, manage cross-country operations, and enable rapid, cost-efficient service delivery. This position offers impact across manufacturing capabilities and envisions seamless integration of OT, automation, and security in new facilities. You’ll work in a globally matrixed environment to deliver measurable business outcomes.

Pay / Benefits

Private healthcare cover
Annual bonus scheme
Pension salary sacrifice with company contribution
25 days' annual leave + holidays
Life insurance
Enhanced maternity/paternity pay

Responsibilities

Provide strategic leadership and operational oversight for regional service delivery across EMENA/GBI with direct management of UK, France, and the Netherlands
Oversee regional budget (OPEX and CAPEX) and drive cost-saving through vendor consolidation and automation
Lead integration of service delivery, OT, automation, and security in new manufacturing facilities
Ensure Industry 4.0 and automation adherence across facilities
Negotiate favorable SLAs and pricing with global technology vendors
Advocate AI-first and cloud-first strategies using Generative AI, Copilot, ML, AIOps, and cloud-native platforms
Drive large-scale organizational change, promote data-driven culture, and implement responsible AI practices
Monitor performance metrics and use data-driven insights to improve service quality and customer satisfaction
Report progress, risks, and achievements to senior management and stakeholders
Foster continuous improvement, innovation, and team development

Key requirements

Master's degree in a technical field
10+ years leading a technology team; 5+ years in global/matrix manufacturing
Certifications in ITIL 4 Master, PMP, COBIT, Cloud and/or AI
Experience with Microsoft Azure and AI tools (Copilot, Claude) a plus
Proven IT services delivery in production environments (Server, Network, Compute) including incident, problem, change management
Experience delivering regional service delivery across multiple countries (UK, France, Netherlands preferred)
Experience setting up or ramping up new manufacturing plants or large-scale operational projects
Track record of achieving targets in customer satisfaction, cost efficiency, and compliance
Strong leadership of diverse teams and stakeholder management