Director of Operations

Overview

As Director of Operations at Exeter Nuffield Health Hospital, you lead non-clinical services and underpin the site’s performance against quality and financial targets. You will guide cross-functional teams, share best practices, and shape local strategy to deliver excellent patient experiences. Your work drives growth, service development, and value for stakeholders, within a mission to build a healthier nation. This role offers a broad, impact-driven remit with leadership across hospital operations.

Pay / Benefits

• Free gym membership
• Health assessments
• Retail discounts
• Pension options
• Wellbeing rewards
• Lifestyle benefits

Responsibilities

• Lead and develop hospital operations to exceed quality and financial targets
• Provide clear leadership for services in line with strategic goals
• Share knowledge and implement efficient working practices across the site
• Manage budgets and provide timely management information
• Inform local self-pay pricing strategy to stay competitive
• Deliver high-quality patient pathways and customer service
• Support growth plans and revenue targets through service development
• Foster cross-hospital collaboration and knowledge sharing
• Coach and model a Customer First culture

Key requirements

• Significant, proven commercial experience ideally in a hospital setting
• Strong influencing skills
• Financial management experience and analytical skills
• Experience of managing outsourced services
• Project management experience

• Leadership
• Influencing/Stakeholder management
• Analytical thinking
• Budgeting and financial reporting
• Financial management and analytics
• Experience of managing outsourced services

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