In this Technical Services Manager role, you will lead and deliver high-quality technical services across a diverse facilities portfolio, managing both static and mobile engineering teams. You’ll ensure compliance, optimise resources, and oversee service delivery with a focus on safety, asset management, and cost control. You’ll collaborate with clients, subcontractors, and internal teams to realign portfolios to evolving demands. This is a chance to shape technical operations within a market-leading facilities management company.
Pay / Benefits
25 days annual leave plus bank holidays
Company pension scheme and life assurance
Training and development opportunities
Company car or car scheme (where applicable)
Flexible working arrangements (to be negotiated)
MiDeals discounts and cycle-to-work scheme
Responsibilities
Deliver excellent technical service across all sites with contractual and statutory compliance
Allocate, schedule, and manage static and mobile engineering teams and resources
Oversee facilities management operations including planned/reactive maintenance, asset management and service delivery
Manage overtime, budgets, and cost control for financial efficiency
Monitor portfolio performance, subcontractor delivery, WIP and debt management
Scope and support project works aligning with contract requirements
Ensure CQSH E/health/safety reporting and compliance
Provide out-of-hours support and emergency response as required
Maintain documentation and reporting using CAFM and mobile systems
Build and maintain stakeholder relationships as a contact for clients, subcontractors, and internal teams
Escalate issues and support teams to sustain service delivery and teamwork
Enable capabilities across teams in a matrix organisation and realign portfolios as client demands change
Manage staff sickness, leave, training, and succession planning for operational resilience
Collaborate with assurance, commercial, and sustainability leads for regulatory compliance and energy efficiency
Provide monthly performance review input with data analysis to inform decisions
Ensure portfolio work is allocated, tracked, and updated with timely first-time fixes
Collaborate with the Service and Governance Manager to manage service desk requests
Key requirements
NVQ Level 3 or equivalent in Mechanical/Electrical/Building Services Engineering
IOSH Managing Safely (essential)
NEBOSH (desirable)
Proven experience in technical service management within facilities management or infrastructure
Multi-site team leadership including static and mobile teams and client-facing delivery
Strong knowledge of compliance frameworks, building services, and asset management
Experience managing budgets, overtime, and subcontractor performance
CNI awareness/experience and managing large engineering teams
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