Case Admin - Casualty Injury

Overview

In this Case Administrator role you support fee earners handling EL/PL claims within a busy casualty team. You will manage case files, documentation, deadlines and client communications to ensure efficient, compliant service. You’ll work closely with insurers, clients and internal stakeholders, gaining hands-on experience in a professional firm. This role offers training, development, and the chance to build a solid foundation in legal admin and claims support.

Pay / Benefits

• private medical insurance
• income protection insurance
• discounted gym membership
• professional funding
• in person and remote social events
• flexible work-life balance

Responsibilities

• Open and maintain case files accurately
• Prepare, review and process legal documentation and correspondence
• Update case management systems and ensure accurate data
• Monitor and manage key deadlines
• Assist fee earners with lifecycle file administration
• Handle incoming and outgoing correspondence
• Support financial administration including trust balances and billing where needed
• Liaise with clients, third parties and internal stakeholders professionally
• Ensure work aligns with client SLAs, protocols and firm procedures
• Identify and escalate risk, compliance or operational issues
• Maintain awareness of firm strategies, processes and best practices
• Attend training sessions to continually develop technical knowledge and skills

Key requirements

• Previous administrative experience, ideally in legal, insurance or professional services
• Strong organisational skills with ability to handle competing priorities
• Excellent attention to detail and accuracy
• Good IT skills including Microsoft Word, Excel and case management systems
• Strong written and verbal communication skills
• Ability to work effectively as part of a team
• Proactive and positive approach to work
• Good problem-solving and analytical skills
• Strong customer service and interpersonal skills
• Resilient and adaptable with willingness to learn new skills

• Strong organisational skills
• Attention to detail
• Clear communication
• Microsoft Word
• Excel
• case management systems

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