Physical Security Technology and Operations Specialist

Overview

In this role you design and deploy integrated physical security tech across Zoom’s global offices and data centers, shaping resilient security infrastructure. You work with cross-functional teams to align security design with Workplace, EHS, IT, and Business Resilience, ensuring protection-in-depth and 24/7 business continuity. The role blends hands-on project leadership with strategic guidance, offering impact through scalable security solutions and vendor partnerships. A London-based, hybrid position with on-site requirements.

Pay / Benefits

• variety of perks and benefits
• health and wellbeing support
• work-life balance
• financial health
• community involvement
• employee growth and development

Responsibilities

• Collaborate with cross-functional teams and external partners on physical security technology and design matters
• Advise on security planning for office design, expansions, conversions, and restructures to ensure compliance and change management
• Design and propose integrated security solutions for deterrence, delay, detection, and response across Zoom locations
• Prepare RFPs with technical requirements and cost estimates; lead bid reviews; support procurement and BOM quality for security integrators
• Lead installation, testing phases for upgrades and new deployments; coordinate with vendors and stakeholders
• Own full lifecycle of physical security system assets: SOPs, testing, auditing, maintenance, troubleshooting, and training
• Manage the physical security systems budget and contribute to policy research and technology recommendations
• Provide 24/7 operational support for global security operations across offices and data centers

Key requirements

• 5+ years in physical security for a private multinational with security technology projects and third-party contracts
• Expertise in AACS, CCTV, intrusion detection, and alarm systems; leading design and implementation
• Familiarity with vulnerability/threat assessments, incident management, site assessments, and security operations
• Strong stakeholder management and cross-functional collaboration across IT, Workplace, Facilities, and vendors
• Proficiency in Google Suite, Microsoft Office, Asana, and Adobe; ability to produce SOPs, RFPs, BOMs
• Certified Protection Professional (CPP) and/or Physical Security Professional (PSP) or equivalent
• Bachelor's degree in a related field, or equivalent experience; ability to travel globally

• Stakeholder management
• Cross-functional collaboration
• Clear technical documentation
• Automated Access Control Systems (AACS)
• CCTV
• Intrusion detection

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